Frequently Asked Questions

Everything you need to know about shopping with Lola Dré

What is your shipping policy?

We offer complimentary standard shipping on all domestic orders over $500. Orders are typically processed within 1-2 business days, and expedited shipping options are available at checkout.

How do I initiate a return?

You can return unworn, unwashed items with original tags attached within 14 days of delivery. Please visit our online returns portal to generate a prepaid shipping label.

Are the products on your site authentic?

Yes, Lola Dré is an authorized retailer for every brand we carry. We guarantee 100% authenticity for all designer clothing, shoes, and accessories.

Do you offer international shipping?

Currently, we ship to select international destinations. Shipping rates and import duties are calculated at checkout based on your specific location.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within one hour of placement to request any modifications or cancellations.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for qualifying purchases.